Introduction
ChatDesk is a platform that offers customer support services for businesses. As a ChatDesk Expert, you can earn money by answering customer queries as a freelance support agent. There are on-demand and dedicated support roles. Payment is based on the number of requests you handle, with withdrawals via Stripe once you reach $50. To join, you must pass an application process, including assessments and a video interview.
What is a Chatdesk Expert?
ChatDesk is a platform that specializes in providing customer support services for businesses, brands, and companies. And yes, it is a legitimate site because you can actually earn money as a freelance customer support agent.
Make money by Providing Support Services from ChatDesk
The only way to make money from ChatDesk is by working as a customer support agent and providing support services. As the name suggests, the type of support that will be provided will be via chat, so you won’t have to make calls like a call center agent.
There are two types of support services provided – on-demand support and dedicated support.
Let’s talk about on-demand support first because it is the more common type of support provided by Chatdesk experts.
When you are hired as a customer support agent, you will be given access to their platform called the Teams Voting Platform where you can see questions from customers of Chatdesk’s clients.These questions are sourced from emails and social media platforms such as Facebook, Instagram, and others.
As an on-demand support agent, your job is to answer these questions through the team voting platform.The great thing about this opportunity is that ChatDesk will assist you by providing answer suggestions. Of course, you will still have to adjust the suggestions according to the situation, but you will always get the gist of the message you need to send.
It is a fairly straightforward process, and you will be trained in advance, so providing appropriate answers will not be a problem. Also, as an on-demand support agent, you can work at any time.
Dedicated support agents work 8-hour shifts assisting ChatDesk customers. The process will still be more or less the same, but the difference is how much time you have to work and the support requests you will receive.
Since you are a dedicated support agent, you will only have to provide support to specific ChatDesk clients, which means the requests you will receive will not be as diverse. In short, the work will be easier but longer.
For payouts, you will be paid based on the ticket/request address you provided. So, the more messages you answer correctly, the more you will earn.
How do you get paid from ChatDesk?
As explained above, you will earn a certain amount when you answer customer requests or questions.
Well, once you earn at least $50, you will need to use Stripe to withdraw your earnings. The payout system is relatively easy and convenient, but the payout threshold is quite high. So, you will have to wait a while to withdraw your earnings.
How to join Chatdesk Experts?
Chatdesk generally only accepts applications from US residents. However, from time to time, they hire experts from other English-speaking countries like the United Kingdom and Australia to accommodate the need for round-the-clock support.
Just keep in mind that they do not always accept applications.So, don’t be surprised if this happens while you are applying.You’ll need to check back next time to see if they’re accepting new specialist applications.
When applying as a specialist, you’ll need to fill out the application form. Then, the second half of the application has assessment questions that will be scored, and to answer these questions, you’ll need to watch their onboarding videos.
If you successfully pass this phase, Chatdesk will arrange a video conference. This is the finishing stage to becoming a Chatdesk member. Think of it as a job interview that you’ll need to nail to get hired. If you’re accepted as a specialist, you’ll go through initial training, and once you’re done, you can start answering requests.
The application process is quite lengthy and you’ll need to pass a test to continue. Therefore, ensure you have sufficient time available if you choose to apply.
See More:
SerpClix: Legit Platform Make Money by Clicking
Cashback UK: Simple Steps to Boost Your Earnings
AutoFaucet: 7 Easy & Legit Way to Earn Bitcoin and More
